Hybrid
White Plains, NY
Posted 6 months ago

About the job

Our infrastructure team is expanding and we have an immediate opening for an IT Support Engineer. This role is a hybrid position in White Plains, NY and will be an integral part of the quality and timeliness of IT support for our end-users.

Responsibilities will include:

  • Provide technical support for both onsite and remote employees on hardware, software, and mobile device issues.
  • End-to-end training on new, existing, and upgrades to hardware and software applications
  • Strong oral and written communication skills, with the ability to effectively communicate to all audiences.
  • User onboarding/Offboarding
  • Assist with audio and visual support for events and video conferences, using Teams Rooms
  • Inventory of Assets using MDM Tools (Intune, MEDC)
  • Maintain a high degree of customer service for all support queries.

Qualified applicants should have:

  • 5+ years of prior IT support experience
  • Strong Windows support experience with
  • Bachelor’s degree

Plusses:

  • Cloud based technologies (Azure, M365)
  • Mac support experience
  • Multilingual to assist with our international offices.

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